The concept of service starts with the first contact, within nine feet, where a positive decision is made subconsciously. This moment is crucial in creating a welcoming experience for customers, and it's essential to eliminate words like 'hi' and 'okay' to convey professionalism and trust. The story of 'my pleasure' and its origin at Chick-fil-A highlights the importance of small details in delivering exceptional customer service. [... more]

The Milwaukee Bucks' recent win over the Thunder has sparked questions about their second-half performance, with some speculating that they may be freewheeling and fun, while others believe they will continue to struggle with tanking. The team's new lineup, featuring Cam Thomas and other young players, has shown promise, but the return of Doc Rivers and the departure of Darvin Ham may impact their performance. Meanwhile, Giannis Antetokounmpo's absence from the All-Star Game has raised concerns about his health and the team's overall chemistry. [... more]

A bank's customer service is put to the test when a customer, Horst Schulze, experiences poor service and defines the bank as a poor institution. Meanwhile, human traffickers are exploiting vulnerable kids in schools, and a water crisis is affecting Navajo families. Excellence is key in business and personal life, and protecting personal info from identity theft is crucial. [... more]

The Milwaukee Bucks are gearing up for the new season with a revamped roster and a renewed focus on defense. Meanwhile, the Brewers are on a hot streak, with manager Pat Murphy leading the team to victory after victory. But amidst all the excitement, controversy surrounds Giannis Antetokounmpo's future with the Bucks, and Craig Counsell's leadership of the Brewers. As the teams battle it out on the field, fans are left wondering what's next for these beloved Milwaukee teams. [... more]

The Milwaukee Bucks have made a series of moves in the NBA offseason, including trading for Miles Turner and stretching Damian Lillard's contract. The team's roster is now younger and deeper, with a mix of veterans and young players. The Bucks' decision to stretch Lillard's contract has been met with criticism from some fans and media members, who see it as a way to circumvent the salary cap. The team's ability to make these moves has been facilitated by the Bucks' front office, led by John Horst, who has been able to find creative ways to manage the team's salary cap. [... more]

Horst Schultz, a Christian and leader in the hotel world, shares his story of reshaping service and hospitality standards at the Ritz-Carlton, emphasizing the importance of vision, motivation, and treating employees as neighbors. [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotels, shares his insights on the importance of service and customer experience, highlighting the significance of the first contact and how it sets the tone for a positive interaction. [... more]

The Milwaukee Bucks' season is on the brink of collapse after a devastating loss to the Indiana Pacers, with Damian Lillard suffering a potentially season-ending Achilles injury. The team's struggles have raised questions about the future of Giannis Antetokounmpo and the Bucks' ownership group, with many calling for a change in leadership. [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotel, shares a story about a bank's poor customer service, highlighting the importance of understanding customer expectations and providing personalized service. [... more]

Horst Schulze, co-founder of the Ritz-Carlton, shares his life story and the impact of one man, Carl, who taught him the importance of excellence in his work ethic. Schulze discusses how he applied this standard to his career, from being a busboy to becoming a successful hotel executive, and how it transformed his life and the lives of those around him. [... more]

Horst Schulze, a legend in the hotel world, shares his story of reshaping service and hospitality standards at the Ritz-Carlton. He discusses the importance of selecting the right employees, creating a vision, and motivating them to achieve excellence. [... more]

A bank's poor customer service is highlighted by Horst Schulze, co-founder of the Ritz-Carlton Hotel, who shares a story about his experience with a bank's inadequate service, emphasizing the importance of understanding customer expectations and delivering personalized service to build trust and loyalty. [... more]

Captain John Smith's journey from a Crusades battle to becoming a gentleman and eventually a key figure in the English settlement of Virginia, where he played a crucial role in the colony's survival and growth. [... more]

The Milwaukee Bucks select AJ Johnson with the 23rd overall pick in the NBA draft, sparking debate about the team's strategy and John Horst's decision-making. The Bucks also choose Tyler Smith with the 33rd pick, adding to the discussion about the team's roster and future plans. [... more]

Horst Schulze, a Christian and leader in the hotel world, shares his approach to hiring and motivating employees at the Ritz-Carlton, emphasizing the importance of vision casting, treating employees as neighbors, and creating a sense of purpose and belonging. [... more]

On this episode of Our American Stories the origins of Chick-fil-A's my pleasure catchphrase began in Chick-fil-A founder Truett Cathy's version of the story begins with him visiting a Ritz-Carlton luxury hotel a hotel his friend Horst Schulze co-founded Here's Horst with the story Support the show https www ouramericanstories com donate See omnystudio com listener for privacy information [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotel, shares a story about teaching a bank about customer service and the importance of meeting customer expectations, including timeliness, no defects, and individualized service. [... more]

Horst Schulze, co-founder of the Ritz-Carlton, shares his inspiring story of how he defined excellence and created a culture of service at the Ritz-Carlton, transforming the hotel industry and achieving the American Dream. [... more]

Horst Schulze, a legendary leader in the hotel world, shares his approach to hiring and motivating employees, emphasizing the importance of vision casting and treating employees as neighbors, not just workers. [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotel, shares his wisdom on customer service and satisfaction, highlighting the importance of meeting subconscious expectations and providing personalized service to build trust and loyalty. [... more]