The concept of service starts with the first contact, within nine feet, where a positive decision is made subconsciously. This moment is crucial in creating a welcoming experience for customers, and it's essential to eliminate words like 'hi' and 'okay' to convey professionalism and trust. The story of 'my pleasure' and its origin at Chick-fil-A highlights the importance of small details in delivering exceptional customer service. [... more]

Even more questions remain about the Brown University shooting as law enforcement refuses to admit the shooter shouted Islamic chants before firing Golden State Warriors Head Coach Steve Kerr Calls for common sense gun control after the Brown University shooting Dana reacts to the criticism of Kash Patel appearing on a podcast with his girlfriend while the Brown shooter is still at-large A Target Karen HARASSES an employee for wearing a red Charlie Kirk FREEDOM shirt at work The parents of a three-year-old girl caught in the Bondi Beach terror attack have spoken of the heroic stranger who shielded their [... more]

Conservative commentator Todd Starnes discusses various topics, including the need for gun control, the erosion of conservative values, and the rise of Islam in the United States. He also touches on the controversy surrounding President Trump's comments about Rob Reiner and the debate over mass deportation of American Muslims. [... more]

The Todd Stern Show discusses various topics including the No Kings protest, the Communist Workers of America, voter ID in California, Steve Hilton's gubernatorial campaign, Gavin Newsom's policies, Zoran Mamdani's mayoral campaign, Curtis Sliwa's mayoral campaign, Poopgate, Charlie Kirk's assassination, and conservative politics. [... more]

Matt Slick discusses various topics including Bible doctrines, faith and salvation, Islam and Christianity, charismatic gifts, predestination and election, restoration services, pastoral ministry, and church leadership, providing insights and answers to listener questions. [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotels, shares his insights on the importance of service and customer experience, highlighting the significance of the first contact and how it sets the tone for a positive interaction. [... more]

National Bible Week celebrates the reading of scriptures, and President Donald Trump has encouraged Americans to read their Bibles. Meanwhile, a Marine veteran, Daniel Penny, is being charged with murder after intervening in a subway attack, and the case has sparked controversy. The House wants to abolish DEI policy in the federal government, but Democrats are opposing the move. MSNBC is facing a massive spin-off and potential layoffs, and the network may be forced to change its name. The story of Matt Gaetz's withdrawal from the Attorney General nomination continues to unfold, and the future of the Republican-controlled Senate is uncertain. [... more]

Captain John Smith's journey from a Crusades battle to becoming a gentleman and eventually a key figure in the English settlement of Virginia, where he played a crucial role in the colony's survival and growth. [... more]

On this episode of Our American Stories the origins of Chick-fil-A's my pleasure catchphrase began in Chick-fil-A founder Truett Cathy's version of the story begins with him visiting a Ritz-Carlton luxury hotel a hotel his friend Horst Schulze co-founded Here's Horst with the story Support the show https www ouramericanstories com donate See omnystudio com listener for privacy information [... more]

Kirk Cousins, the NFL quarterback, has signed with the Atlanta Falcons after leaving the Minnesota Vikings. He spoke about his decision, citing the opportunity to retire as a Falcon and the team's commitment to winning. The Falcons are looking to improve their chances with Cousins at the helm, but some question whether he is the missing piece to their puzzle. [... more]

A Portland pastry chef is mauled by an off-leash dog, while the dog's handler overdoses on fentanyl. Meanwhile, a Cape Coral man falls through an attic while hiding from police. Dana Lash discusses the dangers of DEI and Marxist theory, and how they are being applied in various contexts, including a recent statement by Chick-fil-A. She also shares her personal experiences with bicyclists who do not follow the rules of the road, and how this can lead to accidents and frustration for drivers. [... more]

The host discusses various topics, including judicial rot in American companies, the FBI's handling of the Hunter Biden case, the Biden administration's policies on gas furnaces and climate change, and the importance of energy independence and national security. [... more]

The founder of the Ritz-Carlton Hotels, Horst Schulze, shares his insights on service, emphasizing the importance of the first contact with customers. He explains how a positive first impression can set the tone for the entire experience, and how small details like greetings and language can make a significant difference. [... more]

A Florida man was arrested for stabbing his roommate in a cat costume, while another man claimed he broke into a house to hide from a ghost. The podcast also discusses Chick-fil-A's decision to incorporate DEI into their mission statement, which some argue is rooted in Marxist theory and is antithetical to Christian values. Additionally, the podcast touches on the rise of Latino white supremacy and the controversy surrounding Trump's praise of Cuomo's COVID-19 response. [... more]

A discussion on the debt ceiling agreement, the implications of Marxist DEI on Christianity, and the need for a counter-revolution against the current cultural and political landscape. The conversation also touches on the impeachment of Texas Attorney General Ken Paxton and the concerns surrounding the process. [... more]

The Republican Party's handling of the debt ceiling has sparked controversy, with some conservatives criticizing Kevin McCarthy's deal with Democrats. Meanwhile, Chick-fil-A has faced backlash for embracing diversity, equity, and inclusion, and Disney has hired a bearded drag queen to interact with children at Disneyland. The LGBTQ+ agenda is also being pushed in various industries, including retail and entertainment. [... more]

The hosts discuss the Atlantic Coast Conference basketball season, specifically Virginia's performance, and the upcoming ACC tournament. They also review the movie The Last Jedi, a Star Wars film, and try the new cauliflower chicken sandwich at Chick-fil-A. Additionally, they talk about the Carolina Hurricanes and their upcoming outdoor game, and share personal stories and memories. [... more]

The Todd Starns Show discusses the latest news and current events, including Chick-fil-A's shift towards wokeness, Disney's decline, and the importance of conservative values. The show also touches on border security, inflation, and the benefits of precious metals for retirement planning. Additionally, the hosts discuss the controversy surrounding George Santos and a mysterious object shot down over Alaska. [... more]

Horst Schulze, co-founder of the Ritz-Carlton Hotels, shares his insights on service delivery, customer experience, and leadership, drawing from his experiences with Chick-fil-A and the Ritz-Carlton. [... more]

Chick-fil-A's decision to stop donating to organizations like the Salvation Army and Fellowship of Christian Athletes has sparked controversy, with some accusing the company of caving to pressure from the LGBT community. However, the company claims it is simply re-evaluating its charitable giving model and focusing on local nonprofits and individual communities. The decision has raised questions about the company's commitment to Christian values and its willingness to stand up for biblical morality in the face of growing pressure from the LGBT lobby. [... more]