Live from the Car Care Studios, it's the CNC Auto Show.
With your personal on-air and online automotive service advisors, Erin Clements and John Ryan Mooney. So climb in, buckle up, and enjoy the ride on the CNC Auto Show. And yes, we do want to welcome you to the CNC Auto Show.
You jump in, you buckle up, and hold on. I'm your host, Erin Clements, and I'm here with co-host, Amanda Clements Drake. Good morning, everyone. And welcome to the show. Amanda is CEO and District Manager at CNC Automotive, which is where the CNC Auto Show was born. Amanda is also my daughter. And I can tell you that Amanda knows her cars, and she knows what it means to be a service advisor also. Amanda, if I'm not mistaken, you will be a service advisor at different stores when somebody's off, or and you've been a service advisor for a long period of time, along with a lot of the other things that you do. Is that right?
Yes. Service advising was one of the first jobs that I learned in the shop, and I did it for several years. And then as we've added stores, I've done it for varying amounts of times. And now I do a little bit at about four of the stores of our shops now. But yes, I've been doing it a long time. And you do it well. Okay, so during today's show, along with your main thing, the main thing that we enjoy doing, which is answering your automotive questions, we'll also be talking about automotive service advisors and what they can do to help you and what you can do to help them gather the information.
So we want you to ask those questions. We want you to join the conversation. And the number is 800-224-9090. Or you can dial 706-8635-800. And that's all on Saturday mornings, 805 to 10 Eastern time. You can also watch the show on Facebook. Just go to CNC auto show on Facebook, and you'll see us live there. We normally crank up the show with a Tech Tip quiz. And this show is no different. We have a Tech Tip quiz just here waiting for you. And of course, the winner will receive the wonderful, I answered the Tech Tip quiz prize package, which does include the coffee mug, which says Tech Tip official winner.
That's kind of a big deal, really. All right, here we go. Bill owns a 2017 caravan. He got 175,000 miles on his last set of tires.
How did he do it? And if you know the answer to that question, you can give us a call. And again, the number 800-224-9090 or 706-8635-800. And we'll crank the conversation up by asking Amanda, what does a service advisor do in an automotive repair shop? Well, a service advisor is the person that greets the customers when they bring their vehicle in. And they get their concern from the customer, why they're bringing the vehicle there.
And they check them in, they check the vehicle in. And then they are responsible for communicating everything that the technician diagnoses and suggests for their vehicle to the customer. So a lot of the technical information that comes from the technician needs to be explained in a way that the customer can understand it, and they're responsible for that. So in a way that service advisor is like a broker, that they go and broker a deal between the customer and the technician on what needs to be done to their car. Yeah, I guess you could say that. Well, that is one way to look at it. But in reality also, they're interpreting, they have to know the technician language because they're talking to a technician, and they have to know the customer's language because they're talking to a customer. So they have to work between the two to pass that information along.
And then also along with that, give the information as far as any other questions to do with it. You ready to go to the calls? Yeah, let's do it. All right, here we go. Let's go over to a Fred. Welcome to the CNC auto show.
What can we help you with? Yes, sir. I have the 1994 F-150. It's got the 300 inline six-cent, five-speed transmission. Just a few weeks ago, I had replaced the plates during a throwout bearing in it and whatnot. And just for the past, just this morning, actually, I went out, fired it up, and I can't get it to go in any gear with it running. But when I shut it off, it'll go through all the gear just fine. So I was thinking maybe a bent shift fork, but I don't really know at this point.
I just want to get y'all's advice on what I should do. Fred, does that system have the hydraulic clutch system or a linkage-type clutch system? It's a hydraulic. And when I replaced it, I had to replace the master donor for the clutch as well. And the line that runs down to it, because it just all froze up and I couldn't get the quick disconnect to come off. Okay.
And if I'm not mistaken, that hydraulic throwout bearing, it's a hydraulic throwout bearing that actually is a clutch actuator. Is that right? Yes, sir. Okay.
All right. Those are terrible to try to get bled out. As a matter of fact, it is one of the hardest things in the world to get all the air out of that system. Now, have you done all the bleeding process so far?
Yes, sir. When I got it all back together, I bled it real good. And I had a pretty decent pedal. It wasn't like all the way it was before. It's probably about halfway or whatnot. But I drove it like that for about two weeks now and I had no problems till this morning.
Yeah. There's a high probability you're going to have some very slight seepage in one of those lines. And it's going to be pulling air back in.
To confirm this, I'd recommend just re-bleeding the system and see if it comes back up to where it was. I have had to go as far as buying a kit. I'm almost positive Dorman makes this.
Dorman Products. And that is a clutch master cylinder and a slave cylinder built together. Which on that car, the slave cylinder is the throwout bearing. And those are built together. The line's already connected between the two.
All the air's already out and they won't leak and you put them on. And I have had to do that before. Because it is really difficult. I've been where you're at and it's not a good place where you've done everything in the world you can do. And I know what I'm saying. Hey, all you got to do is put this unit on there. I'm not the one pulling the transmission out.
And you are. But I have had to go that far on that model to be able to do that. But that does sound like what it is. Re-bleed it and see if it gets back to where it was. And if it does, you might even try tightening all the lines up real good first and doing some things to try to make sure that there's no leakage there. But if not, if none of that does the trick, you might have to go that route I was talking about.
Okay. Well, I was thinking I'd probably have to rebuild the transmission here eventually anyway because my synchros are going out, especially second gear. So I was just wondering if something internal might have broken loose or something and got in there.
I don't know. Before you do that, before you go have the transmission rebuilt, now make sure that that unit is working like it should because the clutch pedal should release when it gets about an inch off the floor. If it's releasing when it's about a quarter of an inch off the floor, then the inside of the transmission might be still spinning when you push in the clutch. And it might not be a bad synchronizer. So I would get the clutch straightened out first before you go spend a lot of money on that transmission. It sounds like you were a little concerned about the way the pedal felt before.
Yeah, I can tell it's not the way it was before. Okay. All right.
Yeah. You may end up having to put a different, put that whole unit in there. But if you do run into any issues with that or remember we don't have any malpractice insurance, so there's nothing you can do.
But that is by far the most likely problem because I have been there before. Okay. All right. Good luck, Fred.
Good luck, Fred. Hey, thank you. Thank you. Bye-bye.
Okay. The number to call 800-224-9090 or 863-5800. We're going to pull over. We'll be right back after this. Let's head back down to the Car Care Studio with Airman Clements and John Ryan Mooney. The CNC Auto Show is brought to you by Behrman Products and their four step professional air and fuel system maintenance kit, helping maximize drivability, fuel economy and injector life. Learn more at BehrmanProducts.com.
And you can go ahead and make our day. Give us a call and ask that automotive question. All you have to do is dial 800-224-9090 Saturday mornings, 805 to 10 Eastern time and ask that question. You can also dial 706-863-5800 or watch us on Facebook.
Whichever way works best for you is great with us. And let's go over to wait. We need to go over here to Ricky. Hey, Ricky, welcome to the CNC Auto Show.
What can we help you with? I thought I might answer your quiz. Whoa. You know, we need to put you on stage first. All right. Be still, Ricky. Don't fidget and take the sunglasses off. OK, here we go. I'm going to read the question one more time so you can be on stage and have the question thrown out.
Almost like an introduction for you. Bill owns a 2017 caravan. He got one hundred and seventy five thousand miles on his last set of tires.
How did he do it? And Ricky, everyone's looking at you for the answer. Well, it wasn't a Dodge Caravan, it was a Cessna Caravan. A Cessna Caravan. What's a Cessna Caravan? It's an airplane. You are absolutely.
Airplanes aren't on the ground, but they don't have a lot of tire wear. Uh huh. Good job. Yeah, there's all kind of stuff falling from the ceiling and balloons going up in the air and the crowd's going wild there, Ricky. I don't know what to do about it, but it was it was a 2017 Cessna Caravan airplane and he made three hundred flights at around six hundred miles per flight.
And that was over one hundred and seventy five thousand miles on a set of tires. And congratulations, you're the winner. If you'll hold on, they'll get some some questions from you so that you'll be accurately able to answer when when you come down to pick up your big prize package. So stay on the line.
They'll be right. I've got it. I've got to give you. I won a contest probably 10 or 15 years ago with the same answer. Oh, you did? A different question. Oh, during the both years fly. And you said that Joe went to Atlanta or something and he got there in 32 minutes in his Dodge Caravan.
But he didn't get it in his Caravan, but he didn't. I remember that. Ricky, is that wild or what did a question that long ago and you're right, it's probably been about that long ago that they just kind of stick in your head just a little bit. That is amazing. Ricky, thank you. Congratulations. And it's just as big now as it was then.
It's a big deal. Right. All right. Thank you. Thank you. All right. Here we go. You can't reuse them, dad.
No, you can't. That wasn't a complete reuse, but it was close. But that's amazing.
Bad part is I remembered it also when I was writing. Yep. I said nobody else will. Okay. Here we go. Number to call, 800-224-9090 or you can watch us on Facebook.
And let's shoot over here to Hugh. Hugh, welcome to the CNC Auto Show and what can we help you with? Thank you. I've got a 2010 Volvo S80. It doesn't have many miles on it. My wife just drives it. It's got 30,000 miles on it. The car is that old. Anyway, the ABS, like the analog brake system, came along and a little message appeared.
The thing does that. It says take the car in for service and for brake service and it went off. But the ABS light is off. Now what could be causing that and what sort of thing should a technician check that would be the problem? Well, if that message take it to have your car service went out, it's pretty much telling you you got to fix it yourself.
It says don't take it to the service to have it serviced anymore. I could tell you real quickly what the ABS light is, the anti-lock brake system. When the light comes on, it will not affect your regular braking system. But it does affect your anti-lock brake system. And the first time I saw anti-lock brake systems was on jet airplanes many, many years ago. I was working on them and they would have anti-lock brakes and I said, wow, that's kind of neat. What it would do is if a sensor sensed that any one of the wheels was locking up, it would release brake pressure to just that wheel. And it keeps you from sliding or it keeps the vehicle from going into a spin by releasing the brake pressure, letting it roll again and then applying pressure again up to where it was.
There's a lot of things that can happen on those. Those wheel speed sensors do go bad from time to time. You have things like anti-lock brake system control units, which is a fairly expensive little unit that can go bad from time to time to have problems. But there's also a lot of things that are not that terrible that can go bad. For instance, if your brake fluid gets a little bit low and it's on the minimum line, that can cause your ABS light to come on.
If one of your brake lights go out, that can cause your ABS light to come on. So the best way to tell, I would check the two easy stuff. So that way, if it's one of those two, you wouldn't spend any money.
Most people like that part. Don't spend any money. But if one of those two are not the problem, then you do need to have the car checked out at a service facility. And I would recommend having somebody that has the equipment to check a Volvo. For instance, we do, a lot of other shops do. It's not just us, but a lot of shops have equipment to check like a Volvo out. All of your shops do that? Yes, we all do that.
All of us do it. And I don't want to tell people we're the only one, but sometimes people think that if a light like that comes on, they have to take it to a dealer. There's a lot of shops that are able to retrieve all the trouble codes. Just ask them if you're able to check the ABS system on a Volvo. It'll have a trouble code. The trouble code will lead the technician to a chart. The chart will lead the technician to a problem.
So that is the process. Okay. Would the trouble code say that there was some sensor that was... It might.
Or some other... Or does it automatically... See, the hydraulic control assembly is an expensive deal. It is. Yeah. Hey, Hugh, we're going to run and we got... I don't want you to have to hold on time. We got a caller that'll be a guest that'll be coming on next segment. So I'm going to get... If you have other questions, if you could give me a call back after this next segment. Oh, I thank you. You helped me out. Okay. Thank you. Thanks. Okay. Number to call.
706-863-5800. We'll be right back and we'll have a wonderful guest with us right after this. It's time for more good stuff with Aaron Clements and John Ryan Mooney. I'm here with Amanda and we have Cooper, retired director of product management, Andrea Berryman here with us. Andrea, welcome to the CNC Auto Show. Good morning and thank you for inviting me on. Well, thank you for being here. And I want to introduce you to my daughter, Amanda Clements Drake. Hello. And, Andrea, I want to introduce you to a lot of beautiful listeners out there that love information and you have some of that information for us today. I'm excited to tell you all about tires today. Oh, I love it. Okay.
Let's start out with something. Just a question that I hear from time to time. What do tire tread wear indicators tell us? Well, a tire tread wear indicator are required by the Department of Transportation to be present in the grooves of your tires. So, what these indicators do is tell you when the tread is worn to two-thirty seconds of an inch and you really need to remove the tire from your car. Now, Cooper also offers a technology called wear square technology and it's in a lot of our lines like the new Cooper Endeavor. And the wear square is an additional tool to help drivers understand their tread's life. And what happens is the square wears off over time and as it loses its side, that means that 25% of your wear has occurred. So, if two sides of the square are gone, that means you've got 50% of your tread life remaining. And it's a good tool to help people plan for their next tire purchase because we all know tires are really expensive and kind of need a budget for it.
Yes, they are. And that gives a lot of time to think about it. And plus, different people have different safety tolerances than others.
And because, of course, the tires not only help in situations of driving and the vehicle drives better, but also stopping distance is shorter with good tires, so they're able to use their judgment on when it's time to change the tires and the shop that's recommending tires, if they're recommending them, they're able to say this is where you're at more accurately than before. I love that! Yeah, that's some really cool technology. You said that was in the Endeavors? Correct. So, it's in the Cooper Endeavor and some of our other lines, like the SRX and the Cooper CS5.
And actually, the Endeavor is also available in Endeavor Plus, which is for SUV sizes. Okay. Wow, that's really cool. Yeah. Love it. I like that. Andrea, can the rubber be improved to provide longer tire life?
Oh, absolutely. The tire is...can...I'm sorry. Tires composition can be increased for longevity and wear performance. We've added a new silica tread compound to the Endeavor to do just that, which is why we're confident that we actually put a 65,000-mile warranty on this tire.
It can do...the silica can do a variety of things, which is anything from increasing wet performance as well as snow performance, and it absolutely helps with the longevity of the tire. Andrea, we do a Tech Tip quiz during the show and our Tech Tip quiz, somebody did answer it. You may not be able to hear that or not because you may have been off the line when we mentioned that. But the Tech Tip quiz was somebody got 175,000 miles on a set of tires. And of course, the answer was that it was on a Cessna Caravan airplane, so big difference there.
And 65,000 is really good. Andrea, here's what's crazy about it. Somebody got it. Somebody answered the question.
And I come up with all that time on trying to get something that nobody's going to get the answer to, and boom, there they go. Well, aircraft tires are designed a little bit different than passenger tires. They are, and they're not actually touching the road during those miles as much as a car. It was a trick.
Yeah, it was. Andrea, what type of testing does a new tire go through before it's released for sale? Well, the tires are put through all sorts of paces. So before a tire is even brought to market, our engineers are doing rigorous testing both on vehicle and on a test track and in our laboratories.
There's literally thousands of miles put on a tire before it even becomes available for the public. So we're testing for things like noise, wet traction, snow traction, how it performs on dry pavement, wet pavement. And if it's an off-road tire, we're looking to how it performs on sand, mud, and rock. For tires like the new Cooper Endeavor, highway driving is really important. But also for things like our new Discover Rugged Trek, we absolutely put it through its paces through mud, mud bogs, up on rocks, and everything else.
So you can be, you can rest assured that these tires will provide durable and lasting performance. Wow. A lot of testing goes in there.
Yeah. Thousands of miles. How does the Endeavor stack up to its nearest competitor in the market durability-wise, say, an inspected, estimated tread life and also safety, traction, and dependability? Well, so the Cooper Endeavor is designed to fit sedans and coupes. And then it also has a brother, the Endeavor Plus, which is designed to fit SUVs and pickups.
They're both designed for 65,000 miles, which is extremely competitive in the market. And this is a great, reliable tire. You know, it's designed for your everyday driver that wants to be confident when they're driving in rain or on snow.
And it's designed with rain channels to flush out water, for example, or biting edges that are great for snow. The day-to-day performance gives you peace of mind, so you can actually think about other things and not worry about your tires. So the tire is designed just perfectly for somebody that just wants to put their tire on a car and not think about it.
Most of it, it's available in like 67 different sizes, everything from a Hyundai Sonata to a Odyssey or a Ford Escape and a Jeep Grand Cherokee. Andrea, I'm so glad you're here. And once Amanda hears this question, I believe she'll be happy you're here also because we get this question really often, and it's great to have an expert able to share some light on this question. When the target, do you replace the tire when it gets down to 4.30 seconds or less, or should you replace it at 2.30 seconds or less? What tread depth would you recommend that a tire be replaced? Well, you know, you got to look at it when it's at 4.30 seconds and still making sure that it's running well, but really, Cooper recommends that you should be removing your tire at 2.30 seconds. For the average driver, you can also do something like what we call the penny test. Now, I don't know if you've heard of that before, but basically, you take a penny, turn it upside down so Lincoln is facing down, and you put it into the most worn part of your tire.
And if the top of Abe's head isn't totally covered by the tread, it's time to find a replacement. But other than that, 2.30 seconds, absolutely time to remove those tires. Yeah. And that kind of goes hand in hand. If the service advisor says that you're down to 4.30 seconds, then that gives you some time to start thinking about it.
And like you mentioned, budget and... Well, what she said about the most worn part is really important because alignment issues can create the inside of the tire maybe more worn, and you may not be measuring that part. So I think that part's the key. Yeah. You might have half a good tire and half a bad tire. Yeah. Yeah, you don't know. Maintenance like alignments, rotation definitely help with prolonging tires.
Yeah. And where can the listeners go for more information? Well, we have plenty of information on coopertire.com. We have everything from safety issues or safety items like maintaining your inflation pressure is really important, just like your alignment.
And we also show all of our tires on our website. Andrea will wanna say thank you for joining the show and sharing some great information with us. We appreciate it. Thank you. Thank you for having me. Have a great day. You too. Bye-bye. Bye-bye.
Okay. Thanks for joining us. The CNC Auto Show is brought to you in part by autobatteries.com. Powered by Clarios, autobatteries.com features a wealth of information on vehicle batteries from choosing your next battery with their car battery selector to installing and recycling. That's autobatteries.com. Welcome back to more of the CNC Auto Show with Airman Clements and John Ryan Mooney.
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And remember, don't just seal it, KSEAL it. I'm here with Amanda. Give us a call. 800-224-9090. That's it. 805 to 10 Eastern time. Or you can watch us live on Facebook at the same time.
Another number, 7 0 6 8 6 3 5 800. Amanda, you think we're to go to the callers? Yes. Let's do it. Here we go. Let's go over to Jerome. Jerome.
Jerome, welcome to the CNC Auto Show. What can we help you with? You got me on?
We do. Yes. We got you on and ready.
Awesome. Hey, I got a 75 Ford pickup truck. And I had a friend put new brakes on them. The brakes were totally gone. He put new brakes on them. He's not a mechanic, but the guy can do anything. And he redid the master cylinder. Put a new one on.
I'm not quite sure. As soon as I got the vehicle from him, the brakes were so touchy when you hit them that I mean, you would just like stop immediately. It was like too much. And now and I've only driven at one time. Now the brakes push almost most of the three quarters of the way down and just too mushy.
What do you think the issue is and what do I need to do? Well, the first part with there being too sensitive, it sounds like they didn't have enough play. Did he possibly replace the brake booster also? I don't think he replaced the booster.
Okay. Because there's not a lot of things that can make the brake pedal too sensitive unless the brake pedal had plenty of play with it. And it in the pedal and it would go down a certain amount. But then once the brake pads applied, they were very aggressive. That would have to do with the friction material just being very aggressive. That part may wear itself in over time.
The part with it being mushy sounds more like you're getting air inside the system. Fluid issue, yeah. Yeah. Bleed them again?
Yeah. That's what I was thinking. Bleed the brakes again and see if it goes away and then look extra close all around for any type of leakage that comes out. But on that system, if it's pulling air in the system, if it's getting air in the system, there should be an outward leak. Now, some cars are not like that. I don't think that one's got ABS. But with the ABS system, it can get mushy and not have anything leaking externally. But on that one... Yeah.
I don't believe it has ABS and he made the brakes himself. He did a great job but that may be an issue, like you said, having something like a leak in somewhere. Yeah.
I would just look around real good for any leaks and then bleed it out real good. Brake lines, yeah. Mm-hmm. Yeah.
It could be a brake line. You're exactly right. Yeah.
I don't know if the underbody's in really good condition, you know, the brake lines and stuff. But I have seen that and that'll cause an issue. Mm-hmm. Exactly. Yep. All right. Well, I really appreciate it. Thank you.
Okay. And those are great trucks to fix up. My Model 4 trucks are...have you seen how amazing that is, the prices are holding on those and actually going up? Mm-hmm.
This is a one owner I got it from, four-wheel drive, inside the Macula and outside, got a couple of rough spots. So it's going to be nice. So Jerome, so you're actually able to just sit there and watch everybody, a lot of other people's cars decrease in value while you sit there and watch yours go up in value. That's right.
That's kind of neat. Yep. Okay. Thanks for calling. We do appreciate the call. Hey, thank you. Bye-bye.
Okay. The number to call is 706-863-5800 or you can call 800-224-9090. And Amanda, as a service advisor is talking to someone, what type information do you think that the person should be prepared to give that service advisor as the car's being written up? Well, there's a lot of different things. One would be contact information because it's important that they get back to you as quickly as possible with what your vehicle needs while it's there. So phone number or email or in today's environment, we can reach out by text message.
We can send pictures of what we find very easily. There's a lot of ways that we can communicate with the customer without necessarily messing with their work schedule. Next is the information as far as what they want to get done. Obviously, that would be if you know what services they need or if they have a concern. Those are the two key areas and we just try to get as much information in those two areas as we can. And you know, as we're talking to them about information like that, the more information the better. And many times, even if you need to make a list, most service advisors as you're talking, most service advisors would either be typing information in or writing information down as you're talking.
If you're telling all the details about your car and they're not doing one of those two things, there may be an issue because what happens is you may say everything that happened and you're concerned that you have about the car. And then in the process of walking over to the computer to start typing it in, then all of a sudden, boom, somebody stops them, don't say it, talking about something else. It's kind of like when you go to a restaurant and you read the order for all four people and the waitress or waiter isn't writing anything down and at first you're like, maybe they have a really good memory, but then you're like, yeah, I'd rather if they just write it down. But it amazes me sometimes you go to a restaurant and sometimes they'll do that. Sometimes they do, yeah. But you're like, you just kind of hold your breath and hope.
They're like three, four, five people and they'll ask each one and boom, they'll go back and have it. But I can tell you very few service advisors will do that. Yeah, no, I always try to write down exactly what the customer is saying so that you can relay the information directly to the technician of what they're saying and just ask as many questions as we can about if it's an issue or a concern, just try to get as much information as we can. And Amanda, do you think a list is helpful when someone does write you a list and says, this is what we have and this is the concerns that I have? Yeah, no, it's very helpful. In fact, the harder issues is when customers come in and they don't have a lot of information about something, you know, they might say have a noise or like a symptom, but they can't describe it.
They haven't put a lot of time into writing it down or anything. And then it can be very hard to then relay that information to the tech. Does it bother you or should it bother service advisors if someone has something that they're very picky about and they want to make sure that they tell the service advisor that I'm picky about this?
No, no, it's helpful. We want to know, you know, all of that, anything about the vehicle, that anything you won't look at at the same time, like don't be scared, you know, to come in with lots of different questions and concerns. Like just, just give it, give them all to the service advisor and don't hold them back because you know, you don't want to necessarily add anything to, and a good service advisor will always let you know where you stand on costs too, from the get go, like as far as if something needs to be checked out. So don't be afraid to mention everything up front.
Yeah. I only had one time that that did bother me, a customer come in and they said, don't move my seat. I don't like people to move my seat. Well, I couldn't get in the car. I mean, I got, I got in and there wasn't any way to drive it.
My legs were just way too long to do anything. So know that certain things have to be done to be able to, uh, to perform the service and sometimes moving a seat is important. Now radio stations don't have to be changed. I mean, they can leave those along. So just mention anything that, uh, that you would like for someone to be careful of. If you have certain tinted windows and you don't want them to roll the windows down, uh, you may even put a note in the car, do not roll down windows. That way, not only the service advisors know it, but also the technicians. We have a lot of requests like that. Some people are, you know, they adjust their tire pressure themselves. They don't want, um, you know, a shop to necessarily adjust that.
And they'll just let us know up front and we won't do it. Okay. Time clock is on E we need to pull over for now, but we will be back on the road in no time. I'm Chris Clements here with Amanda Clements Drake. Our show producer is Mason Rogers, and we would all like to say thank you for riding with us CNC auto show.
