After a customer at a grocery store self-checkout station had completed her transaction I made my way to the station and proceeded to scan my goods Unexpectedly a visibly angry person confronted me I rsquo d failed to notice that she was actually next in line for checkout Recognizing my mistake I sincerely said ldquo I rsquo m sorry rdquo She replied though not limited to these words ldquo No you rsquo re not rdquo Have you ever found yourself in a situation where you were wrong acknowledged it and tried to make things right mdash only to be rebuffed
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