Horst Schulze, co-founder of the Ritz-Carlton Hotel, shares a story about teaching a bank about customer service. He explains that service starts with welcome, complies to the wishes, and farewell, and that customers have subconscious expectations of timeliness, no defects, and nice people. He uses a personal experience at a bank to illustrate how poor service can define an organization. [... more]

The metaverse is a virtual world that promises to revolutionize the way we live, work, and interact with each other. However, as Christians, we must be cautious of the potential dangers of this technology, including the erosion of our physical bodies and the blurring of lines between reality and fantasy. In this conversation, we explore the implications of the metaverse for our faith and our understanding of ourselves and the world around us. [... more]