On this episode of Our American Stories a legend and leader in the hotel world Horst Schulze has reshaped how service and hospitality are defined in business standards that have become world famous Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of the luxury hotel chain The Ritz Carlton in Here's Horst Schulze with a short story about how excellence wins or how the lack thereof will cause defeat Support the show https www ouramericanstories com donate See omnystudio com listener for privacy information [... more]